Last updated: July 18, 2026 | Effective: July 18, 2026
This Privacy Policy describes how FrontCove ("we," "us," or "our"), located in Redlands, California, collects, uses, discloses, and protects your personal information — including information collected for SMS/text messaging communications — when you visit frontcove.com or use our services.
We collect the following personal information when you submit our contact or opt-in form, contact us directly, or use our services:
We use your information for the following purposes:
Consent is not a condition of purchase. You are never required to consent to receive SMS messages in order to purchase or use FrontCove services.
Opt-In: By submitting our contact form and checking the mandatory SMS consent checkbox, you provide explicit prior express written consent to receive recurring automated marketing and informational text messages from FrontCove at the mobile number you provided. The consent checkbox states: "By submitting this form, I agree to receive SMS messages from FrontCove about AI receptionist services. Reply STOP at any time to opt out. Message & data rates may apply."
Message Types: Messages may include information about our AI receptionist services, promotional offers, demo scheduling, appointment reminders, follow-ups, and customer service communications.
Message Frequency: Message frequency varies based on your interactions with us. You may receive up to 4 messages per month.
Message & Data Rates: Message and data rates may apply. Please check with your mobile carrier for details.
Opt-Out / Unsubscribe: Reply STOP to any text message at any time to cancel. Upon receipt of your STOP request, we will send you one final confirmation message and you will receive no further SMS messages from FrontCove. You may also email [email protected] to request removal.
Help: Reply HELP to any message for assistance, or contact us at [email protected] or (909) 206-4376.
Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
No Selling or Sharing: We do not sell, rent, trade, or share your mobile phone number or SMS consent data with third parties for their own marketing purposes. We may share your mobile number with our SMS service provider solely for the purpose of delivering messages on our behalf. Our SMS provider is bound by confidentiality obligations and is not permitted to use your information for any other purpose.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We do not sell or rent your personal information. We may disclose your information only in the following limited circumstances:
We implement commercially reasonable security measures including encryption in transit (HTTPS/TLS), access controls, and limited data access on a need-to-know basis to protect your personal information. No method of electronic transmission or storage is 100% secure; however, we take reasonable steps to protect your data from unauthorized access, disclosure, or loss.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. SMS opt-out records are retained indefinitely to honor your preferences. You may request deletion of your personal information at any time by contacting us at [email protected]. We will respond to deletion requests within 30 days.
If you are a California resident, you have the right to:
To exercise your California privacy rights, contact us at [email protected].
Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly.
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. We do not use cookies to track you across third-party websites for advertising purposes.
For privacy questions, data requests, or SMS opt-out assistance, contact us at:
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
The following SMS Terms & Conditions apply to all text message communications from FrontCove: